Frequently Asked Questions
Where do shipments depart from?
Shipments depart from Italy via tracked courier.
How long does it take for my order to be processed?
Orders are usually processed within 1-2 business days. During certain times of the year, order processing may be slower.
How long does shipping take?
Shipping takes 1-3 business days. Delivery times are approximate.
How much does shipping cost?
- Italy €4.99 (free for orders over €24)
- EU €15
- Rest of the world €25
Any additional customs costs are the responsibility of the customer.
If selected at the time of purchase, there is the option of free collection from our office.
What materials are POOLSH*T products made of?
All keychains are made of PLA, a plant-based bioplastic, and are produced entirely in Italy on demand.
We recommend avoiding prolonged exposure to temperatures above 60°C.
What is the difference between mini and maxi size?
The mini version is designed to be used as a key ring while the maxi version is ideal for hanging on bags and backpacks.
I'm a reseller and I'd like to work with you. What should I do?
Contact us , we will be happy to send you our catalogue reserved for retailers.
We are a sports club and would like to place a team order, what should we do?
Contact us, we will be happy to show you the discounts dedicated to sports clubs.
I'd like to request a customization, what should I do?
Contact us , we will be happy to discuss customized solutions.
